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Customer Ratings & Reviews for Porter-Brandenburg Agency, Inc

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Very Professional and friendly group here, very appreciative to be able to work with this team!

I deal with numerous insurance agencies and Jim Porter and Amy Seitz are FAR and AWAY the BEST, MOST RESPONSIVE, MOST HELPFUL and MOST STRESS RELIEVING agents I deal with!! They ALWAYS answer our numerous questions with patience - even if the question HAS been asked 16 times already! I don't think Amy has ever taken more than a couple of hours - at most - to respond to my many, many, many e-mail requests. If you want an insurance agent that will work with and help you, look no further than Porter-Brandenburg Agency!

Porter-Brandenburg is a GREAT company - always willing to "go that extra mile" and answer any and all of your questions. I work primarily with Amy, but all I have had contact with are willing to help if she is not available. I highly recommend Porter-Brandenburg for your insurance needs.

It is a pleasure to work with the Porter-Brandenburg Agency. They are professional and very prompt with of quotes, issue resolutions, and answers to questions. Amy Seitz was the agent I worked with and she is very helpful and knowledgeable. Because of the extremely good service and friendly agent, I have also chosen Porter-Brandenburg for my personal insurance agency as well.

As a business owner trying to traverse the maze of insurance is frustrating and difficult. Porter-Brandenburg has made my job so much easier, they completely supply all our needs for insurance and are available any time I need them. I can't thank them enough for checking rates and keeping our costs as low as possible or dealing with the notoriously difficult insurance companies on our behalf.

We began using Porter- Brandenburg Agency in 1997 with our first business. When we sold it and opened our second business, there was no question that we would once again call on the services of Jim and his excellent staff. Amy is always ready to answer our (many) questions, and she keeps our business success in mind when she recommends coverage and searches for the best rates. We always get a prompt response, and no matter with whom we speak, we're treated with courtesy. The staff is long term, and they know us by name. We highly recommend Porter- Brandenburg Agency.

Thanks again for such excellent customer service.

To Ms. Seitz: Thank you my sweet friend for the COI today and yesterday as well as the very helpful advice!! I truly appreciate how you jump through hoops to help us out of “situations” with our customers. You are a true professional and it is a joy to work with you.

Thank you Jim! I cannot tell you how wonderful it is to have a real agent who is local and available by phone or email when needed.

Porter-Brandenburg Agency is the "Cadillac" of insurance agencies. Jim Porter is experienced, efficient and overall an exceptional agent. His staff is attentive and caring. Opal and Carrie are on top of it at a moment's notice. We own and operate Assisted Living and Skilled Nursing Facilities in the DFW and surrounding areas. We initially called Jim because we needed a professional, experienced and aggressive (by shopping rates and policies) agent to handle our business policies. A colleague of ours has used Porter-Brandenburg as their insurance agency for several years and we had always heard great things from them. We started by transferring one policy to Porter-Brandenburg and now Jim handles all of our business policies. He not only delivers excellent policies, but has saved us money each year on various policies. If you truly want an agent that knows your business and the appropriate recommendations on insurance, Jim Porter of Porter-Brandenburg is absolutely the best.

We are impressed with how Porter- Brandenburg Agency has handled our personal insurance.  They assess our insurance needs and are on the lookout for qualified insurance companies that may have the same or better coverage. They absolutely and always explain why the change in coverage is beneficial.  When we have an insurance questions, they are helpful and prompt to assist.  If our CSR is out, someone is willing to help.  If someone needed an honest and professional insurance agency, we would refer Porter- Brandenburg Agency.

l have been with Porter- Brandenburg since 1996 starting a plumbing company with one employee.  I had what I know now to be very few insurance needs. Jim was able to help me with my needs within my budget to get my business off the ground.  Now we are the largest plumbing company in the Multi-family market with multiple insurance policies, business and personal. Porter- Brandenburg has been able to provide them all. Over the years we have had some very unusual claims and the staff Jim, Amy and Carrie have handled them with personal attention.

I have had Jim Porter handle my auto, home and office insurance for the past 16 years with flawless service. Jim’s office is ahead of the curve in making sure my insurance coverage is with financially sound companies and I am getting a competitive rate for my premium dollar.  I am glad to say that I have referred friends and clients to Jim’s agency over the years and without exception they too have been pleased with the service given.

We have been doing business with Opal and Jim for over 25 years and have nothing but praise for the help Porter-Brandenburg Agency has given us over the years.  When our company changed ownership they were instrumental in getting our needs met.  They are always on top of things when it comes time to renewing our plans and making sure we are in compliance.  Thank you for all your efforts on our behalf.

From the moment I entered Opal's office back in 2002, I sensed that I had a great commercial insurance vendor.  Her knowledge of the commercial insurance industry was, and is, most impressive.  All of our certificates requests have been expeditious and true.  Our positive relationship has been an absolute asset in the growth and success of my business. 

We began using Porter- Brandenburg Agency in 1997 with our first business.  When we sold it and opened our second business, there was no question that we would once again call on the services of Jim and his excellent staff.  Amy is always ready to answer our (many) questions, and she keeps our business success in mind when she recommends coverage and searches for the best rates.  We always get a prompt response, and no matter with whom we speak, we're treated with courtesy.  The staff is long term, and they know us by name after 16 years.  We highly recommend Porter- Brandenburg Agency.

Lutheran Secondary Association of Dallas has been doing business with Jim and Opal well over 10 years.  As the school grew, so did our needs.  Jim and Opal have always placed our insurance with companies at competitive rates and coverage.  We are so thankful to have Porter- Brandenburg Agency on our side.

Over the years I have dealt with many insurance agents and companies. Without a doubt Porter Brandenburg Agency has taken care of our needs more so than anyone else. We are so blessed to have people of integrity and professionalism at every level taking care of our needs. Insurance is for peace of mind, I can truly say that is what I have received from everyone at this agency. Thank you all.

We are very satisfied with how Porter- Brandenburg Agency has handled our personal insurance.  A few years ago, when a tree fell on my house, I called their office early in the morning and the claim was promptly turned into the insurance company. They are helpful, courteous and knowledgeable when we call with questions about our home or auto insurance policies.  We would recommend Porter- Brandenburg to anyone who asks.

Porter- Brandenburg Agency has been our insurance agent since 2007 and we have had nothing but truly professional and timely servicing of all our commercial liability and workers compensation coverages.  Jim and Carri have always responded with the highest customer satisfaction levels and we feel we are in good hands with someone who has our back.  

When I first opened my business, I met Jim at Porter- Brandenburg Agency and he was extremely knowledgeable and helpful in determining the proper types of insurance we needed at the best possible prices offered.  The professional and personal treatment we receive from Jim and Opal and the other staff members along with their knowledge, expertise and willingness to help is amazing.  I always have the feeling of confidence that whatever we need is properly taken care of which takes a huge weight off my shoulders as a business owner.  I have several policies with the agency and expect to be with them for many years to come.  I highly recommend them for any insurance needs you may have.

I have had over 20 years of experience in handling commercial insurance for various business’s  for which I have worked.  Last year, I placed the commercial insurance for my own business, Broadband Contractors, Inc. with Porter-Brandenburg Agency.  From the beginning of my relationship with Porter Brandenburg Agency, I was impressed with their experience, professionalism, and overall knowledge of commercial lines.  Their customer service is exceptional, obtaining quotes accurately and promptly, Answering questions and advising the most efficient and cost-effective manner in which a specific issue should be handled.  This is an agency which puts the customers’ needs foremost in their approach to a long-term and successful relationship with their valued customers.

I want to thank you for all your efforts you have put into making my company successful though all my troubles.  Enjoy the fruit basket, and I look forward to continuing business with you.

I have been very impressed with the Porter-Brandenburg Agency of Dallas.  They are very responsive to all my needs and provide exceptional personalized service.  In addition, they carefully assessed my CURRENT insurance requirements, and placed me with qualified insurance companies that provide the coverage required at a lower cost than what I was paying previously.  They are honest, experienced, and they know the insurance market very well after being in the business for so many years.  I have numerous policies with them of all types both personal and commercial, and they service all of them with great expertise.  I strongly recommend the Porter Brandenburg Agency of Dallas for all your insurance needs.

Porter Brandenburg Agency has been our insurance agent since 2002 and we would recommend them to any contractor, especially to those who need service on certificates.  Our company specializes in clean-up of new construction projects and prompt service on certificates helps us get the job without any delays.  The Agency is always professional and friendly and works with us to solve any problems with the certificate request. Client since 2002

The thing I have appreciated most about the Porter-Brandenburg Agency is the friendly, prompt service.  Every time I have called, I get a live person, not a recording.   If the person I need to speak to isn’t available, I always receive a call back.  Our insurance requirements are unique and Mr. Porter’s team has put together a great package for us.  Nothing is more frustrating than having to leave multiple messages - you will never have that problem with Porter-Brandenburg.

Carri, Amy and Opal and Jim are easy to work with.  they are prompt and take care of our needs very well,.  I recommend them to anyone.

I have purchased insurance from Jim for both our company, Provision Tech, and our personal auto, home and boat.  Jim is a great guy and his company Porter-Brandenburg Agency, was able to get us very competitive prices in a very prompt manner.

We have worked with Porter-Brandenburg for over 10 years.  As our business has grown, they have provided us with the commercial policies we have needed along the way.  They have proven to us they are experts in the industry and most importantly, they take a personal approach and are always responsive when we have questions.  We feel they have taken an interest in our business!  I would strongly recommend using Porter-Brandenburg!

Amy is more than an insurance agent.  Yes, she works hard to find the insurance that best fits our needs.  But beyond that she has, on many occasion, given her time and knowledge to help me resolve issues with our insurance.  I personally want to thank her for all her help through my learning curve with Workers Compensation Insurance and providing prompt, accurate answers to my questions.

Dear Mr. Porter:  I wish to thank you and your staff for being my insurance agent on my gas and convenient food store for the past few years.  You have been there for me during my bad times as well as the good times.  Your concern for my business and your assistance on the insurance is very much appreciated and hopefully our business relationship will last for many years to come.

I  have been using Porter-Brandenburg Agency for my business insurance for a few years now.  I am so happy with the service I always get from them but especially from, Amy.  I really don't know how she does it, but she responds to my e-mails a minute after I e-mailed her and if I need her to do a certificate for me, she will have it done in no time.  Thank you, Amy for always getting me the best insurance rates and for being always helpful. 

Amy, you and your firm are a jewel.  But I must say I am not comfortable, as an attorney, talking about my client's business on a website.  Let me say to you though, how responsive and good you and your firm have been to work with.  I certainly welcome each opportunity to work with you.

Amy is intelligent and quick-witted.  She is a creative thinker that always causes me to think carefully about any decision I might make in regard to my insurance coverage.  All with an excellent sense of humor as an added bonus! 

Jim is experienced, capable and caring. His intelligence and knowledge are enviable in the business community.  We would all do well to follow his example as a leader and, most importantly, as a man in the world of business.

Porter- Brandenburg Agency provides exceptional personalized service as well as competitive prices.  We highly recommend them for all your insurance needs.  Amy is a true professional, very reliable and knowledgeable.

We are completely satisfied with Porter- Brandenburg Agency.  We have had our Home, Auto, Life and General Liability insurance with the agency for more than five years.  I would highly recommend them to everyone.  All the employess are very kind and helpful all the time.  
Frank & Katherina Thiessen, Client since 2008
I work very closely with Amy at Porter- Brandenburg Agency for all our companies insurance needs.  She is most professional and takes care of any need in a prompt and detailed manner.  In my 30 years of dealing with small business insurance needs, Amy outshines all my other agent reps.  i would recommend this company HIGHLY.  They provide outstanding customer care

Porter-Brandenburg Agency, Inc received a rating of 4.9 out of 5 based on 35 reviews on IWantInsurance.com.
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12160 Abrams Rd, Suite 107
Dallas, TX 75243
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