Porter-Brandenburg Agency was created in 1995 by James (Jim) Porter and Wesley Brandenburg who merged their agencies. Brandenburg Insurance began in 1959 and Porter Agency was formed in 1984. In 2001 James Porter and Ronnie Ward created Porter-Ward Agency and this partnership was formed to combine our book of business with certain companies to create synergy and leverage through higher premium volume. Ronnie Ward, who has been in the agency business since 1974, operates from a separate location at 2712 West Mockingbird Lane in Dallas.
Simply put, we pledge that we will always keep your best interests in mind by always treating you the way we would want to be treated if we were in your shoes.
Trusted Choice® Pledge of Performance
Trusted Choice® agencies are insurance and financial service firms whose access to multiple companies and commitment to quality service enable us to offer our clients competitive pricing, a broad choice of products and unparalleled advocacy.
As a Trusted Choice® agency, we are dedicated to you and are committed to treating you as a person, not a policy. This commitment means we shall:
- Work with you to identify the insurance and financial services that are right for you, your family or your business and use our access to multiple companies to deliver those products.
- Guide you through the claims process for a prompt and fair resolution of your claim.
- Help you solve problems related to your coverage or account.
- Explain the coverage and options available to you through our agency, at your request.
- Return your phone calls and E-mails promptly and respond to your requests in a timely manner.
- Provide 24/7 services for our customers, offering any or all of the following: emergency phone numbers, Internet access account, E-mail and call center services.
- Use our experience and multiple company relationships to customize your coverage as needed.
- Commit our staff to continuing education, so they may be more knowledgeable in serving you. Treat you with respect and courtesy.
- Conduct our business in an ethical manner.
We pledge this to you, our clients and ask that you let us know if we fail to meet our commitment, so we may take corrective action.