Welcome to the Porter-Brandenburg Agency and Porter- Ward Agency web site !
We are committed to serving you based upon strict confidentiality and ethical standards. Our insurance clients recognize and appreciate the value- added service of having an independent agent assist them with their insurance purchase and coach and consult with them on various insurance related decisions.
Our service often begins with an analysis of your insurance needs, developing a program to fit those needs and placing your insurance with the right company. As an independent agent, we are not limited ot one company and we are able to place coverage with any company with whom we hold an agency company contract. In addition, we have brokerage arrangements that permit us to write insurance with more than 300 different insurance companies. We have adopted the motto of the Independent Insurance Agents Assocation:
"WE REPRESENT YOU FIRST"
Porter-Brandenburg Agency was created in 1995 by James (Jim) Porter and Wesley Brandenburg who merged their agencies. Brandenburg Insurance began in 1959 and Porter Agency was formed in 1984. In 2001 James Porter and Ronnie Ward created Porter- Ward Agency and this partnership was formed to combine our book of business with certain companies to create synergy and leverage through higher premium volume. Ronnie Ward, who has been in the agency business since 1974, operates from a separate location at 2712 West Mockingbird Lane in Dallas.
Simply put we pledge that we will always keep your best interests in mind by always treating you the way we would want to be treated if we were in your shoes.
TRUSTED CHOICE® PLEDGE OF PERFORMANCE
Trusted Choice® agencies are insurance and financial service firms whose access to multiple companies and commitment to quality service enable us to offer our clients competitive pricing, a broad choice of products and unparalleled advocacy.
As a Trusted Choice® agency, we are dedicated to you and are commited to treating you as a person, not a policy. This commitment means we shall:
- Work with you to identify the insurance and financial services that are right for you, your family or your business and use our access to multiple companies to deliver those products.
- Guide you through the claims process for a prompt and fair resolution of your claim.
- Help you solve problems related to your coverage or account.
- Explain the coverage and options available to you through our agency, at your request.
- Return your phone calls and E-mails promptly and respond to your requests in a timely manner.
- Provide 24/7 services for our customers, offering any or all of the following: emergency phone numbers, Internet access account, E-mail and call center services.
- Use our experience and multiple company relationships to customize your coverage as needed.
- Commit our staff to continuing education, so they may be more knowledgeable in serving you.Treat you with respect and courtesy.
- Conduct our business in an ethical manner.
We pledge this to you, our clients and ask that you let us know if we fail to meet our commitment, so we may take corrective action.